Data Protection

Privacy Policy

This Privacy Policy explains how TPA Retail processes personal data, protects confidential information and complies with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy serves as a general information template and should be legally reviewed before publication, especially if analytics, newsletters, payment providers or third-party integrations are used.

1. Controller

The controller responsible for data processing on this website is:

TPA Retail - Thomas Burchardt
Hans-Sachs-Strasse 12
40721 Hilden
Germany

Email: b2b@tpa-retail.com

2. Collection of Personal Data

TPA Retail may collect and process personal data when users:

  • visit the website,
  • create a customer account,
  • submit contact requests,
  • place orders,
  • communicate with customer support.

Processed data may include name, company information, address data, email addresses, phone numbers, VAT details, IP addresses and order information.

3. Purpose and Legal Basis of Processing

Personal data is processed for the purpose of operating the B2B platform, processing orders, fulfilling contractual obligations, customer communication, fraud prevention and maintaining IT security.

Processing is based on applicable legal grounds, including:

  • performance of contractual obligations,
  • legal obligations,
  • legitimate business interests,
  • user consent where required.

4. Customer Accounts and Authentication

Registered B2B customers may receive access credentials for restricted areas of the platform. Customers are responsible for protecting their login information against unauthorized access.

Login activity and security-related information may be processed to protect customer accounts and platform integrity.

5. Orders, Payments and Shipping

In connection with orders, TPA Retail may process customer data necessary for:

  • order fulfillment,
  • billing and invoicing,
  • shipping and logistics,
  • payment processing,
  • fraud prevention and compliance obligations.

Data may be shared with logistics providers, payment providers or authorities where legally required.

6. Contact Requests and Communication

If users contact TPA Retail by email or contact form, submitted information may be stored and processed for handling the request and subsequent communication.

Communication data may also be retained for documentation and security purposes.

7. Cookies and Technical Data

The website may use cookies and similar technologies necessary for:

  • session management,
  • authentication,
  • security functions,
  • technical website operation.

Server log files may automatically record technical information such as IP address, browser type, operating system, referring URLs and access timestamps.

8. Data Security

TPA Retail implements technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or manipulation.

Access to sensitive areas of the platform may be restricted and monitored for security purposes.

9. Rights of Data Subjects

Under applicable data protection laws, users may have the right to:

  • request access to personal data,
  • request correction of inaccurate data,
  • request deletion of personal data,
  • request restriction of processing,
  • object to processing,
  • request data portability.

Requests regarding personal data may be submitted via: b2b@tpa-retail.com

10. Data Retention

Personal data is retained only as long as necessary for contractual, legal, tax, accounting, compliance or operational purposes.

Mandatory statutory retention obligations remain unaffected.

11. External Links

This website may contain links to external third-party websites. TPA Retail has no influence on the content or privacy practices of external sites and assumes no responsibility for them.

12. Changes to this Privacy Policy

TPA Retail reserves the right to amend this Privacy Policy where necessary to reflect legal, technical or operational developments.